Services and Support Methodology
Registar Systems prides itself on the fact that we are responsive to our customers’ needs. With Registar System’s commitment to reinvest vigorously in our online registration solution, high customer satisfactions levels, and our proven K-12 experience, we are prepared to deliver superior support and service to our customers.
Partner for Success Philosophy - With Registar, all future updates, enhancements and new releases to the modules you purchased are provided free of charge as part of your annual support contract. That means you will have access to the latest features and technology without expensive upgrade charges. Support services are designed to maximize the value of your software
Comprehensive Project Management Plan - A Registar project manager will be assigned to coordinate all planning and implementation activities with the District to meet your cut-over date. This single point of responsibility insures visibility and accountability throughout every phase of the project. Registar Systems has an unprecedented 100% on-time, on-budget K-12 implementation record. Every one of our customer districts, counties and regional service centers has benefited from our implementation team’s years of experience in the K-12 environment.
Training Approach - Registar Systems provides comprehensive training for end users and technical staff. All Registar Systems implementation specialists and trainers have proven K-12 business backgrounds. They are technical as well as functional experts with years of K-12 experience.
Superior Support to Exceed Expectations - Our customer-centric support philosophy means our customers receive timely responses on any technical issues that arise. Ensuring our customers have access to the latest product updates and upgrades through our Annual Software Support Agreements. Client support also includes:
24/7 online support.
Telephone and email support.
Dedicated and 100% US based Registar Support staff
Commitment to total customer satisfaction.